Venue: Dominion Theatre, Tottenham Court Road, London W1T 7AQ
Don Hales opens the meeting and outlines your feedback for the future of the CSTA
Case Study – improving customer service and the bottom line
Denise Aldridge, Learning & Development Manager.
How do people learn?
Jane Hooper, Managing Director of Step Change Training.
Awards – are they useful in improving customer service?
Derek Williams, founder of the WOW! Awards
Lorraine Agnew and Becky Crayman of CMPi, organisers of the National Customer Service Awards
Maintaining service standards and morale during periods of change
With Annie Mulady of Mulady Solutions
Transforming the Service Culture
Stephen Parry, Principal founder of Transform.
