Customer Service Training Network  Event 15 March - LEEDS - hosted by Reach Further & Weetwood Hall

 
Venue: Weetwood Hall, 275b Otley Road, West Park, Leeds  LS16 5LN

08.45   Registration & Networking. Tea & Coffee served

09.30   Welcome and opening remarks

10.00   ‘Social Media for Customer Service – the good the bad, and the ugly’ - Liz Cable, Reach Further

Looking at how mobile and social has affected how we offer customer service, and how our brand is viewed online.  Examples of best, and worst practice will be given, from little companies doing it really well, to big companies doing it, often badly, and what the future holds for customer service, and the whole customer journey, online.

11.00   Tea & coffee 

11.15   ‘The Strength of One and Power for All’ – How to find, keep and grow the strength to flourish… even in hard times - John Hotowka, Speaker, Humorist & Magician
What is ‘The Strength Of ONE and Power For All’? How to find, keep and grow the strength to flourish… even in hard times. A collection of simple tools to help the individual succeed and contribute to their and your organisation’s success.
Presentation outline: 1. Creating beliefs to promote growth and lose the baggage that holds you back
2. Three simple words to get almost anyone to do almost anything for you. 3. The power of focus and how to combat distraction. 4. The ‘reality check’ needed to create your own reality and build resilience. 5. The 3 critical steps needed to surround yourself with the people you need to achieve success. 6. How to relax and do more, even when everything is going against you

12.00   Elaine Hanzak-Gott, author of ‘Eyes Without Sparkle’

 ‘Sometimes in life, no matter how we plan it or expect it to turn out, it simply does not happen.
Elaine Hanzak-Gott has always been a ‘planner’ and has become an expert in rising to the challenges that have resulted in her having to follow a new path.
Today she will share with us some of those stories but most importantly to give us some signposts on how we may use her experience to make the road ahead easier for ourselves.’ 

13.00   Lunch

14.00   ‘New Tent, Same Circus’- Dave Bradley, Development Director, Paradigmantics

As Terminal 5 at Heathrow Airport opened in March 2008, one frustrated passenger gave an insightful analysis of the cause of her experience. "New tent, same circus". This has become a brilliant metaphor which shines a light on the current opportunities for transformational change.

No animals will be involved in the presentation. (We can’t get the elephant through the fire doors. Sorry.)  

    14.14.45   Tea & coffee 

15.00   ‘Loyalty Beyond Reason’ - Helen Hamilton, Owner, Helen Hamilton

Customers today have higher expectations and less patience than ever before. A new approach to customer service is therefore necessary for success. This session will focus on the benefits of creating Addictive Customer Experiences – the kind of experiences that customers will love and want more of. It will demonstrate how certain small, simple actions can have a hugely positive impact on customer loyalty,and how, if ignored or overlooked, they can be extremely damaging. It will also show ow to effectively embed this new thinking into any organisation.

15.45   Close

Download agenda

Information about the speakers can be found on the Speaker Profiles page.
 
The fee for non-members is £99 + VAT and £80 + VAT for members.  A single annual membership is £70 p.a. To reserve your place please go to book your space or email Anne-Marie Lose. 

Book your space | Agenda | Speaker Profiles | Delegate Feedback | Picture Gallery | Hotel

 Cancellation Policy:

• Cancellations made more than 14 days prior to the event will receive a full refund if someone else from their organisation is not able to attend.
• Cancellations made 14 days prior to the event can transfer their place to the next event.
• Cancellations made 7 days or less prior to the event will be required to pay in full.