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Should you have a customer service related training article that you wish to feature on our website then please forward it to Anne-Marie Lose.
The people are there, the technology is set-up, the training has taken place you are ready to launch your all singing and dancing outsourced contact centre – the savings are bringing a smile to the chairman’s face but there could still be something very wrong……
members
There are many elements to making training stick and achieving a return on your investment and it begins before the training has even started. Imagine where your investment is going if an internal or external trainer turns up to deliver training only to meet with.....Read more for full members
Article by Marie Cross
Let’s face it – the start of a new year is a great time for spring-cleaning!
Indeed, the first 3 months of any new year are usually good for clearing out a cupboard or two or sorting through your wardrobe in preparation for that healthy eating and exercise regime I feel sure you would have started in January (and hopefully not given up on by now?!). Read more for full members
Key points to emerge at discussion of members of the Customer Service Training Association, December 2009
1. Recession creates opportunities as well as threats – an organisation with poor customer service stands less chance of benefitting from the opportunities Read more for full members
