Below you will find a list of events that you may be interested in attending.
Venue: The Brewery, London EC1
CSTA Subscribers (non ICS members) will receive a 20% discount when booking. Please quote CSTAC10
Join business leaders, opinion formers and professionals from across the private, public and third sectors at the UK’s largest customer service conference.
Delegate fees from £560 (+ VAT)
Give us two days of your time. We will give you presentations from well-known industry speakers, a choice of breakout sessions, case studies, interactive workshops, time to network, question time, an extensive exhibition – and a gala dinner.
Tel: 01206 216187 Email: chris.morley@icsmail.co.uk
Becoming Living Brand Leaders within your organisation
This two day workshop will explore the importance of connecting your marketing department’s view of brand with your customer’s expectation of service. It is guaranteed to give the Leadership team the practical tips on how to move your people from the front-line into proactive Living Brands®, move words into actions and more importantly keep this momentum alive and well.
Venue: Hilton Courthouse Hotel, Central London
CSTA Members will receive 10% discount on booking
More information and booking form at www.livingbrand.co.uk/workshop.html
Venue: Renaissance Heathrow Hotel, Bath Road, Hounslow, Middlesex, TE6 2AQ
The Premier European Conference on all things Customer Experience!
ECEW 2009 received rave reviews! Be there in 2010 and benefit from our fantastic speaker line-up and excellent industry content. Visit www.ecew.co.uk to find out more.
How do you deliver a quality Customer Experience when customer expectations are continually changing?
The next ECEW event will cover this and more, including:
• How to Acquire New Customers
• Learn how to Create, Capture and Measure Value
• Employee Experience
Visit www.ecew.co.uk to find out more...
DOWNLOAD PROGRAMME
www.ecew.co.uk/programme
The Focus Group are running a series of breakfast meeting’s starting again in January at leading contact centres around the country – click this link to view more www.contactcentrebreakfast.co.uk You can also join the club to take advantage of discounted rates across all TFG events including ECEW.
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January 2010 - The WOW Awards Winners!
During this SOCAP networking event, Derek Williams will be joined by........ Well, as yet, we don’t know who will be present but I can guarantee that we will hear from some of the winners of the WOW awards. And our event will be hosted by one of those stars so this is your chance to hear and see first hand what it’s like to be acknowledged for delivering great customer service!
Venue: To be confirmed
Wednesday March 16th 2010 - Working Better Together Using SDI®
This SOCAP networking event will see Kathy Stiff introduce the Strengths Deployment Inventory, a psychometric tool that heralds the beginning of a voyage of discovery! The SDI® is a tool that involves not seeking new landscapes but seeing with new eyes to improve our ability to work with others
Venue: Birmingham
Our charges for events
One day workshops are priced at £275 / €420 for members and £395 / €580 for non-members whilst two day workshops are £545 / €820 for members and £790 / €1160 for non-members. All prices exclude VAT and are inclusive of lunch and refreshments as well as the materials used in the workshops.
Our networking events are free to members and only £50 to non-members. Beginning at 10.30am, they aim to provide an opportunity for confidential reflection amongst peers on current hot topics
SINGs (Special Interest Networking Groups) are also free to members of SOCAP. Due to the confidential nature of the discussions, it is anticipated that those who attend will either already be or will quickly become members of SOCAP in Europe.
Contact Kathy Stiff on Tel.- 01933 651807 or email. kathy.stiff@socapineurope.com
www.socapineurope.com
