CSTN Members Directory

The following is a list of members, full contact details are only available to paid up members by logging in with password and username. 
 

A

David Adkinson, People Trainer, Sage UK Ltd

Wendy Aldiss, Consultant and Trainer, Inbound Outbound

John Amery, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited

Guy Arnold, Director and Author, Great or Poor

Rodney Assock, Head of Operational Support, LV= Liverpool Victoria

B

Sue Bagshaw, Head of Service Mobilisation, Ufi Learndirect

Caroline Bell, CSC Training Manager, Land Securities Trillium

Emma Bell, Camelot Ltd

Lee Bennington, Contact Centre Training & Development Manager, Specsavers Optical Group 

Gill Benwell, Accommodation Director, Butlins Skyline

Jackie Berry, Deputy Chief Executive, Leeds University Union

Sara Bingham, Service Offer Lead Learning Designer, Ufi Learndirect

Anne Blackburn, Customer Experience Director, Sidona Ltd

Robert Bloxham, Sales Manager UK, Assima UK Limited www.assima.net

Amanda Booker, Team Leader Member Services, Cornish Mutual Assurance Company Limited

Robbie Bradley,Telebusiness Team Leader, Unilever Foodsolutions

David Bradley, Development Director, Paradigmantics

Gavin Bridge, Senior Trainer, Ufi Learndirect

Pat Brook, First TransPennine Express

Richard Brown,Managing Director, North Star Consultancy

Susan Burnett, Customer Experience Manager, Product Innovation (PI), British Council

Carol Butler, Senior Manager, Commercial Relationship Support, LloydsTSB

Tracey Byrne, Global Chief Operating Office - Barclaycard

Mary Byrne, Customer Experience & Reporting Manager, London Borough of Hammersmith & Fulham Council

C

Liz Cable, Managing Director, Reach Further

David Camps Pons, Service Quality and Culture&Customer Experience Ambassador Client-Experience, Mallorca

Peter Cansdale, Director, Definity Limited

Sara Cape, Team Leader Member Services, The Cornish Mutual Assurance Company Limited

Clive Cary, Principal Consultant, Huntswood

Eva Choong, Director - Customer Services Excellence, British Council

Julie Clarke, Contact Centre Manager, Northumbrian Water Ltd

Tony Coates, Chief Alliance Officer, Assima UK Limited www.assima.net

Jon Colman, Director Red Vanilla

Maggie Colman, Director, Mulberry Business Training 

Joyce Coleman, Customer Service Development Manager, Bord Gáis Networks, Ireland

John Connolly, Service Excellence Manager, Centrica, www.britishgas.co.uk

Sarah Cook, Managing Director, The Stairway Consultancy Ltd

Peter Cooksley, Director, Top Banana Training Ltd.

Phil Cope, Senior Trainer, Everything Everywhere (Orange Talent)

D

Paul Daly, Account Manager, Kaplan IT

Michelle Delaney, Customer Manager, Northumbrian Water Ltd

Tanya Dunne, British Council

E

Jonathan Earnshaw,Customer Service Manager,Anchor

Caroline Ellis, New Business Executive, Red Lorry Yellow Lorry

F

Karen Ferguson, Customer Manager, Northumbrian Water Ltd

Phil Festa, Director, Huntswood

David Foster, Director, Foster TLC Ltd

Graham Frost, Business Owner, Graham Frost

Caroline Fry, Managing Director, CH&CO

G

Margaret Gantley, Customer Care Manager, Bord Gáis Networks, Ireland

Clarissa Gent, Key Account Team Manager, Rackspace 

Alison Gilbert, Human Resources Director, CH & CO 

H

John Hague, Customer Service Co-ordinator, Waitrose

Chris Hales, Field Sales & Chain Accounts, Unilever Foodsolutions 

Sarah Hall-Attah, Telebusiness Manager, Unilever Foodsolutions

Gaynor Hallows,Learning & Development Advisor, Manchester Airport Plc

Sarah Hansford, Sales Manager, Mary Gober International 

Caroline Hardwicke, Director, Definity Limited

Jennifer Harte, Customer Complaints Manager, Bord Gáis Networks, Ireland

Ray Harrison, Head of UK Operational Training & Development, Barclaycard

Paul Hawkins, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited

Nickie Hawton, Director, Definity Limited

Anne-Marie Hearne, Training Manager - Customer Service, Waitrose 

Steve Hemsley, Freelance Journalist and Writer, Hendrix The Dog Productions Ltd 

Sue Hesketh-Jones, Training & Recruitment Operations Lead, Nationwide Direct 

Jo Higton, Head of Learning, Customer Plus - www.customerplus.co.uk

Dawn Hocking, Team Leader Member Services,The Cornish Mutual Assurance Company Limited

Richard Holliday, Learning & Development Manager, First TransPennine Express

Emma Holmes, Online Learning Quality Manager,Ufi Learndirect

Henry Hopkins, Director,Accelerator Solutions

Tim Hopton, Training Manager, Global Chief Operating Office, Barclaycaard

Jason Horn, Guest Services Manager, Butlins Skyline

Deena Howard, Terminal Manager T2, Manchester Airport Plc

Martin Howe, Managing Director, Time for Change

Sharon Hunter,Training & Development Manager, The General Medical Council

I

J

Rachel Jannaway, Consultant, Huntswood

Patricia John, Consultant, Coracle Learning

Dawn Johnson, Training & Development Specialise, Bermuda Hospitals Board
Training & Development Board 

Kate Kidd, Management Development Leader, O2 Telefonica O2

Imran Kirby, Development Trainer, Everything Everywhere (Orange Talent)

L

Geoff Langston, Managing Director, Arizion Limited

Sean Lawlor, Rackspace

Katherine Leech, Customer Relations Manager, Customer First UK, www.customerfirst.org

Morag Lehrle, Network Manager, Customer First UK, www.customerfirst.org

Jacky Leonard, Learning & Development Consultant, J L consulting

Josh Light, Learning & Development Manager, CH&CO

Donna Lovitt, National Sales Training Manager, Unilever Foodsolutions

Jamie Lywood, Managing Director, Compathy Limited

M

Nina Maan-Ahearne, Organisational Development and IT Training Manager, Family Mosaic

Rachel Mace, Senior Training Advisor, Global Chief Operating Office, Barclaycard

Esther Manwaring, Training Manager, Everything Everywhere (Orange Talent)

Jackie Martin, Sales & Marketing Director, Butlins Skyline

Jim  Martin, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited

Daniel McDonald, Specsavers Optical Group

Charlotte McIvor, Sales Director, Bridge Training & Events

James Merrey, Sales Consultant, PhoneCoach Ltd www.phonecoach.com

Neil Miles, Learning & Development Manager, British Gas - Premier Energy, www.britishgas.co.uk

John Mihill, Operations Manager, TM Lewin

Lisa Milton, Operational Training Consultant, LV= Liverpool Victoria

William Montgomery, Chief Executive, ASKTEN

Bernard Mooney, Customer Administration Manager, Bord Gáis Networks, Ireland

Corinne Morris, Designer, Everything Everywhere (Orange Talent)

Annie Mulady, Managing Director, Mulady Solutions

N

Gill Nicholls, Manchester Airport Plc

O

Frea O'Brien, Chief Executive, Customer First UK, www.customerfirst.org

Liam O'Connell, Business and Culture Change Consultant

Vicky O'Conner, Customer Relationship and Marketing Manager, Customer First UK, www.customerfirst.org

Paul O'Donoghue, Head of Workflow, Bord Gáis Networks, Ireland

Nathan O'Reilley, Operations Manager, Tower 42

Amanda Offer, Training Design & Planning Manager, Nationwide Direct

Olufemi Olaiya, National Customer Service Manager, DHL Express Nigeria

James Oldroyd, Operational Training Consultant, LV= Liverpool Victoria

Lynne Oliver-Walsh, Training Manager, Global Chief Operating Office, Barclaycard
 

P

Jim Parish, UK Sales Manager, Assima UK Limited www.assima.net

Lesley Phillips, Training Co-ordiantor, Waitrose

Lyndsey  Phillips, Business Owner, Stimuli Business Training

Jason Pitfield, General Insurance Training Manager, LV= Liverpool Victoria

Carole Pitkeathley, Carole Pitkeathley Associates Ltd

Stuart Pybus, owner, Crucible Learning & Development

Q

R

Andy Ralphs, Deputy Director, Genesis Housing Association

Dave Rawlinson, Learning & Development Manager, Sage UK Ltd

Ken Rennie, Training Consultant, Power To Enable

Claire Roberts, Customer Service Operations Manager, Nutricia - A division of Danone

Tessa Roff, Training & Recruitment Manager, Nationwide Direct

Adam Rooke, Business Direct Team Manager, EDF Energy

S

Mandy Scott-Hopkins, Senior Learning and Development Manager, Ventura Outsourcing Experts

Claire Sharp, Customer Contact Manager, Northumbrian Water Ltd

Jane Sherwood, Learning and Development Officer, Bracknell Forest Borough Council

Alan Shoesmith, Customer Service Trainer, Waitrose

Melanie Slater, Training & Recruitment Manager, Nationwide Direct

Giles Slinger, Managing Director, Transparent Consulting Ltd

Geoff Slone, Training & Development Manager, Anchor Trust

Fiona Smith, Senior Consultant, Huntswood

Julie Snow, Training Manager, Family Mosaic

Mandy Stephens, Director, PhoneCoach Ltd www.phonecoach.com

Marty  Stephens, Director, PhoneCoach Ltd www.phonecoach.com

Paul Stevens, UK Managing Director, Assima UK Limited www.assima.net

Drew Stevens-King, Culture & Development Manager, Butlins Skyline

Joanne Street, Product Development and Brand Delivery Manager, Manchester Airport

T

Caroline Tan, Managing Director, Inspiring People

Akin Thomas, Chief Executive, AKD Training

Steve Thompson, Director Customer Service EMEA, Chemtura

Jamie Thorpe, Head of Commercial Relations-Learning & Measurement, Grass Roots

Phil Tomlinson, Senior Team Manager, Specsavers Optical Group

U

V

Charmaine Vallance-Poole, Customer Service Manager, Paragon Fleet Solutions

W

Dan Walsh, British Council

Emma Wheeler, Finance Manager,The Cornish Mutual Assurance Company Limited

Gemma While,Team Leader Member Services, Cornish Mutual Assurance Company Limited

Paula White, Training & Recruitment Manager, Nationwide Direct

Derek Williams, Chief Executive, The WOW!Awards Ltd

Matthew Williams, Customer Service Learning & Development Manager, Sage UK Ltd

Simone Wolley, Customer Services Manager

Y

Gary Young, Head of Customer Service, Sage UK Ltd