PO Box 303
Letchworth Garden City
Hertfordshire
SG6 9DH
T: 07941 191 434
E: amlose@cstnetwork.co.uk
The following is a list of members, full contact details are only available to paid up members by logging in with password and username.
A
David Adkinson, People Trainer, Sage UK Ltd
Wendy Aldiss, Consultant and Trainer, Inbound Outbound
John Amery, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited
Guy Arnold, Director and Author, Great or Poor
Rodney Assock, Head of Operational Support, LV= Liverpool Victoria
B
Sue Bagshaw, Head of Service Mobilisation, Ufi Learndirect
Caroline Bell, CSC Training Manager, Land Securities Trillium
Emma Bell, Camelot Ltd
Lee Bennington, Contact Centre Training & Development Manager, Specsavers Optical Group
Gill Benwell, Accommodation Director, Butlins Skyline
Jackie Berry, Deputy Chief Executive, Leeds University Union
Sara Bingham, Service Offer Lead Learning Designer, Ufi Learndirect
Anne Blackburn, Customer Experience Director, Sidona Ltd
Robert Bloxham, Sales Manager UK, Assima UK Limited www.assima.net
Amanda Booker, Team Leader Member Services, Cornish Mutual Assurance Company Limited
Robbie Bradley,Telebusiness Team Leader, Unilever Foodsolutions
David Bradley, Development Director, Paradigmantics
Gavin Bridge, Senior Trainer, Ufi Learndirect
Pat Brook, First TransPennine Express
Richard Brown,Managing Director, North Star Consultancy
Susan Burnett, Customer Experience Manager, Product Innovation (PI), British Council
Carol Butler, Senior Manager, Commercial Relationship Support, LloydsTSB
Tracey Byrne, Global Chief Operating Office - Barclaycard
Mary Byrne, Customer Experience & Reporting Manager, London Borough of Hammersmith & Fulham Council
C
Liz Cable, Managing Director, Reach Further
David Camps Pons, Service Quality and Culture&Customer Experience Ambassador Client-Experience, Mallorca
Peter Cansdale, Director, Definity Limited
Sara Cape, Team Leader Member Services, The Cornish Mutual Assurance Company Limited
Clive Cary, Principal Consultant, Huntswood
Eva Choong, Director - Customer Services Excellence, British Council
Julie Clarke, Contact Centre Manager, Northumbrian Water Ltd
Tony Coates, Chief Alliance Officer, Assima UK Limited www.assima.net
Jon Colman, Director Red Vanilla
Maggie Colman, Director, Mulberry Business Training
Joyce Coleman, Customer Service Development Manager, Bord Gáis Networks, Ireland
John Connolly, Service Excellence Manager, Centrica, www.britishgas.co.uk
Sarah Cook, Managing Director, The Stairway Consultancy Ltd
Peter Cooksley, Director, Top Banana Training Ltd.
Phil Cope, Senior Trainer, Everything Everywhere (Orange Talent)
D
Paul Daly, Account Manager, Kaplan IT
Michelle Delaney, Customer Manager, Northumbrian Water Ltd
Tanya Dunne, British Council
E
Jonathan Earnshaw,Customer Service Manager,Anchor
Caroline Ellis, New Business Executive, Red Lorry Yellow Lorry
F
Karen Ferguson, Customer Manager, Northumbrian Water Ltd
Phil Festa, Director, Huntswood
David Foster, Director, Foster TLC Ltd
Graham Frost, Business Owner, Graham Frost
Caroline Fry, Managing Director, CH&CO
G
Margaret Gantley, Customer Care Manager, Bord Gáis Networks, Ireland
Clarissa Gent, Key Account Team Manager, Rackspace
Alison Gilbert, Human Resources Director, CH & CO
H
John Hague, Customer Service Co-ordinator, Waitrose
Chris Hales, Field Sales & Chain Accounts, Unilever Foodsolutions
Sarah Hall-Attah, Telebusiness Manager, Unilever Foodsolutions
Gaynor Hallows,Learning & Development Advisor, Manchester Airport Plc
Sarah Hansford, Sales Manager, Mary Gober International
Caroline Hardwicke, Director, Definity Limited
Jennifer Harte, Customer Complaints Manager, Bord Gáis Networks, Ireland
Ray Harrison, Head of UK Operational Training & Development, Barclaycard
Paul Hawkins, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited
Nickie Hawton, Director, Definity Limited
Anne-Marie Hearne, Training Manager - Customer Service, Waitrose
Steve Hemsley, Freelance Journalist and Writer, Hendrix The Dog Productions Ltd
Sue Hesketh-Jones, Training & Recruitment Operations Lead, Nationwide Direct
Jo Higton, Head of Learning, Customer Plus - www.customerplus.co.uk
Dawn Hocking, Team Leader Member Services,The Cornish Mutual Assurance Company Limited
Richard Holliday, Learning & Development Manager, First TransPennine Express
Emma Holmes, Online Learning Quality Manager,Ufi Learndirect
Henry Hopkins, Director,Accelerator Solutions
Tim Hopton, Training Manager, Global Chief Operating Office, Barclaycaard
Jason Horn, Guest Services Manager, Butlins Skyline
Deena Howard, Terminal Manager T2, Manchester Airport Plc
Martin Howe, Managing Director, Time for Change
Sharon Hunter,Training & Development Manager, The General Medical Council
I
J
Rachel Jannaway, Consultant, Huntswood
Patricia John, Consultant, Coracle Learning
Dawn Johnson, Training & Development Specialise, Bermuda Hospitals Board
Training & Development Board
Kate Kidd, Management Development Leader, O2 Telefonica O2
Imran Kirby, Development Trainer, Everything Everywhere (Orange Talent)
L
Geoff Langston, Managing Director, Arizion Limited
Sean Lawlor, Rackspace
Katherine Leech, Customer Relations Manager, Customer First UK, www.customerfirst.org
Morag Lehrle, Network Manager, Customer First UK, www.customerfirst.org
Jacky Leonard, Learning & Development Consultant, J L consulting
Josh Light, Learning & Development Manager, CH&CO
Donna Lovitt, National Sales Training Manager, Unilever Foodsolutions
Jamie Lywood, Managing Director, Compathy Limited
M
Nina Maan-Ahearne, Organisational Development and IT Training Manager, Family Mosaic
Rachel Mace, Senior Training Advisor, Global Chief Operating Office, Barclaycard
Esther Manwaring, Training Manager, Everything Everywhere (Orange Talent)
Jackie Martin, Sales & Marketing Director, Butlins Skyline
Jim Martin, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited
Daniel McDonald, Specsavers Optical Group
Charlotte McIvor, Sales Director, Bridge Training & Events
James Merrey, Sales Consultant, PhoneCoach Ltd www.phonecoach.com
Neil Miles, Learning & Development Manager, British Gas - Premier Energy, www.britishgas.co.uk
John Mihill, Operations Manager, TM Lewin
Lisa Milton, Operational Training Consultant, LV= Liverpool Victoria
William Montgomery, Chief Executive, ASKTEN
Bernard Mooney, Customer Administration Manager, Bord Gáis Networks, Ireland
Corinne Morris, Designer, Everything Everywhere (Orange Talent)
Annie Mulady, Managing Director, Mulady Solutions
N
Gill Nicholls, Manchester Airport Plc
O
Frea O'Brien, Chief Executive, Customer First UK, www.customerfirst.org
Liam O'Connell, Business and Culture Change Consultant
Vicky O'Conner, Customer Relationship and Marketing Manager, Customer First UK, www.customerfirst.org
Paul O'Donoghue, Head of Workflow, Bord Gáis Networks, Ireland
Nathan O'Reilley, Operations Manager, Tower 42
Amanda Offer, Training Design & Planning Manager, Nationwide Direct
Olufemi Olaiya, National Customer Service Manager, DHL Express Nigeria
James Oldroyd, Operational Training Consultant, LV= Liverpool Victoria
Lynne Oliver-Walsh, Training Manager, Global Chief Operating Office, Barclaycard
P
Jim Parish, UK Sales Manager, Assima UK Limited www.assima.net
Lesley Phillips, Training Co-ordiantor, Waitrose
Lyndsey Phillips, Business Owner, Stimuli Business Training
Jason Pitfield, General Insurance Training Manager, LV= Liverpool Victoria
Carole Pitkeathley, Carole Pitkeathley Associates Ltd
Stuart Pybus, owner, Crucible Learning & Development
Q
R
Andy Ralphs, Deputy Director, Genesis Housing Association
Dave Rawlinson, Learning & Development Manager, Sage UK Ltd
Ken Rennie, Training Consultant, Power To Enable
Claire Roberts, Customer Service Operations Manager, Nutricia - A division of Danone
Tessa Roff, Training & Recruitment Manager, Nationwide Direct
Adam Rooke, Business Direct Team Manager, EDF Energy
S
Mandy Scott-Hopkins, Senior Learning and Development Manager, Ventura Outsourcing Experts
Claire Sharp, Customer Contact Manager, Northumbrian Water Ltd
Jane Sherwood, Learning and Development Officer, Bracknell Forest Borough Council
Alan Shoesmith, Customer Service Trainer, Waitrose
Melanie Slater, Training & Recruitment Manager, Nationwide Direct
Giles Slinger, Managing Director, Transparent Consulting Ltd
Geoff Slone, Training & Development Manager, Anchor Trust
Fiona Smith, Senior Consultant, Huntswood
Julie Snow, Training Manager, Family Mosaic
Mandy Stephens, Director, PhoneCoach Ltd www.phonecoach.com
Marty Stephens, Director, PhoneCoach Ltd www.phonecoach.com
Paul Stevens, UK Managing Director, Assima UK Limited www.assima.net
Drew Stevens-King, Culture & Development Manager, Butlins Skyline
Joanne Street, Product Development and Brand Delivery Manager, Manchester Airport
T
Caroline Tan, Managing Director, Inspiring People
Akin Thomas, Chief Executive, AKD Training
Steve Thompson, Director Customer Service EMEA, Chemtura
Jamie Thorpe, Head of Commercial Relations-Learning & Measurement, Grass Roots
Phil Tomlinson, Senior Team Manager, Specsavers Optical Group
U
V
Charmaine Vallance-Poole, Customer Service Manager, Paragon Fleet Solutions
W
Dan Walsh, British Council
Emma Wheeler, Finance Manager,The Cornish Mutual Assurance Company Limited
Gemma While,Team Leader Member Services, Cornish Mutual Assurance Company Limited
Paula White, Training & Recruitment Manager, Nationwide Direct
Derek Williams, Chief Executive, The WOW!Awards Ltd
Matthew Williams, Customer Service Learning & Development Manager, Sage UK Ltd
Simone Wolley, Customer Services Manager
Y
Gary Young, Head of Customer Service, Sage UK Ltd
Special Event Offer!
Ends 31 January 2012
Attend events in 2012 at the 2011 fees.
Contact Anne-Marie Lose to book.
Early Bird!
Ends 31 March 2012.
Customer Service Trainer Accreditation
Become an accredited trainer
Contact Carol Pillinger
Registered Office: Don Hales - Customer Service Training Network Limited - 11 Pollards Way - Lower Stondon - Henlow - Bedfordshire (Beds) - SG16 6NF
Tel: 07850 874120 - Email: don.hales@worldofcustomerservice.com
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