CSTA Future Meetings

The next CSTA meeting will take place on the 7 October 2010

Future meetings are planned for:

 

Monday 27 September - Customer Service Training Awards Finals & Presentation day 

Venue: Sofitel, London Heathrow Terminal 5

Thursday 7 October

Venue:

Dickens World, Kent

Speakers: 

Drew Stevens-King, Culture & Development Manager, Butlins Skyline
Caroline Tan, Managing Director, Inspiring People
'Live it!' - One organisations journey to service excellence - Sally Earnshaw, Client Service Director, Blue Sky Performance Improvement and Tamara Grigulis, Viridian Housing
Liam O'Connell, Busimess & Culture Change Consultant, Professional Speaker & Author - My Fires Gone Out!
Dean van Leeuwen, Faciliator, Speaker and Consultant at tomorrowtoday - Mind the Gap:  Achieving delivering customer service across the generations

Agenda  book
 

Thursday 21 October

Venue: Manchester Airport, Concorde Suite

Speakers:

Clive Gott.  Clive is a professional speaker and life adventurer.  He is also a personal friend of Don Hales.  A year or so back, his keynote at the ICS annual conference set a new record high for audience feedback scores.
Carolyn Dallaway, The W.O.M. Woman - Making Marketing Come To Life!
Richard Brown, Managing Director of North Star Consultancy, "The psyche of travelling customers: challenges for training"
Eilidh Milnes, Conference Speaker, Writer and Coach, "Success is built on your daily routines"
Francesca Rea, Director, Cable & Wireless Worldwide - Balancing Customer Experience and Business Efficiency

Thursday 11th November

Venue: Bristol

This event is hosted by HBOS in Bristol

Speakers:

Presentation by HBOS
Caroline Hardwicke, Harding & Yorke
Lynne Copp, Managing Director, The Worklife Company
William Montgomery, Chief Executive, askten

Thursday 9th December

Venue:

Tower 42, London

Speakers:    

" How to avoid going bankrupt through excellent customer service "- Professor Malcolm McDonald
Matt Hudson, Director of Training, Mind International Training Associates

book

2011

Should you be interested in hosting any of below events then please email Anne-Marie Lose 

By means of hosting an event we mean:  Allocate a room big enough to host around 40 delegates and make it a special day for them to remember your company for.  During the day we normally include 3 refreshments during the day and a sandwich lunch.

As a host of one of our events you will be able to do a presentation and give a tour of your company.  Should you have any other wishes or suggestions then we are always open for new ideas.

Thursday March 3rd - kindly hosted by Orange Talent, North Tyneside      

Thursday April 21st - London

Thursday May 26st - kindly hosted by British Gas, Cardiff

Thursday July 7th or 14th - London

Thursday September 15th or 22nd

Thursday October 13th

Thursday November 10th

Thursday December 8th - London

In Need Of A Hotel

Should you need to book a hotel for any event then please email Amy Theakston at Crème Conferences.  She is an expert on finding you a hotel near to the venue and at a very reasonable price.

If your organisation is interested in hosting a CSTA event then please contact Anne-Marie Lose to discuss further.     

Cancellation Policy:

• Cancellations made more than 14 days prior to the event will receive a full refund if someone else from their organisation is not able to attend.
• Cancellations made 14 days prior to the event can transfer their place to the next event.
• Cancellations made 7 days or less to the event will be required to pay in full.

To reserve your place please email Anne-Marie Lose or book on-line by following the links below each event.