The next CSTA meeting will take place on the 11 March 2010
Future meetings are planned for:
Venue:
Lord's Cricket Grounds, London
Speakers:
"Motivation and Relationship Building" - Geoff Langston, Director, Arizion
“Don’t Feed the Ducks.... Inspire your people!” - Liam O’Connell, Business and culture change consultant
Professional Speaker & Author
"More Choice, Less difference - From Customer Service to Customer Experience", Andrew McMillan, Principal Consultant at Charteris PLC
“Romancing The Customer”, Angi Egan, Pure Vision UK Ltd, Leading Trainer, International Author and Professional Speaker
Traits for Success - Peter Cooksley, Top Banana Training Ltd. Managing Director
Venue: British Gas, Cardiff, Wales
This event is hosted by British Gas
Speakers:
Presentation by British Gas including a tour
Dr.Valerie Bram, T2 UK
"Mystery Shopping – How to evaluate the results and incorporate them into a training program" - Demitris Edwards, Senior Partner Vocall Group
"Creativity, Innovation, and Customer Service2 - Gregg Fraley, Author of Jack's Notebook, a business novel about creative problem solving
Venue:
The Dominion Theatre, London
Speakers:
"Brand Yourself to stand out from the crowd……" - Lesley Everett, Creator and Managing Director of Walking TALL
"Playing To Win: delivering customer service excellence across cultures" - Dr Deborah Swallow, Executive Coach, Business Consultant & Expert on Intercultural Communication, Cultural Diversity & International Business Practices
"Unleash your people potential: how people development and skills are the core to establishing Service Excellence." Oke Eleazu, Managing Director, think outside in
The Secrets to Customer Success, JD Glover, Founder and Managing Director of JD Glover & Associates
Peter Sinden, LV=, Peter led his company to win the Call Centre of the Year (over 100 seats) in the National Customer Service Awards and this presentation is a case study showing how they achieved this accolade.
Venue:
Boots The Chemist, Nottingham
This event is a joint event with SOCAPiE hosted by Boots
Speakers:
Giles Slinger, Transparent Consulting Limited
further speakers to be confirmed
Venue:
Sofitel, London Heathrow Terminal 5
Venue:
Dickens World, Kent
Speakers:
Speakers to be confirmed
Venue: Manchester Airport, Concorde Suite
Speakers:
Clive Gott. Clive is a professional speaker and life adventurer. He is also a personal friend of Don Hales. A year or so back, his keynote at the ICS annual conference set a new record high for audience feedback scores.
Carolyn Dallaway, The W.O.M. Woman - Making Marketing Come To Life!
Venue:
London
Speakers:
To be confirmed
Should you need to book a hotel for any event then please email Amy Theakston at Crème Conferences. She is an expert on finding you a hotel near to the venue and at a very reasonable price.
If your organisation is interested in hosting a CSTA event then please contact Anne-Marie Lose to discuss further.
To reserve your place please email Anne-Marie Lose or book on-line by following the links below each event.
