Don HalesDon Hales is a keynote speaker, workshop presenter, consultant and author on customer issues.
He focuses on financial aspects, leadership and effective strategies to improve bottom line results: all backed with an in-depth knowledge of case studies of outstanding award winning customer service practices from the National Customer Service Awards. Don's highly acclaimed new book "WOW! That's What I Call Service" (co-authored with Derek Williams) is now available. (£12.99 post-free from Don)
Don has been instrumental in setting up the Customer Service Training Association. The early meetings have been highly acclaimed by the members. Contact Don for more information.
World of Customer Service is also run by Don Hales. You can access this website on www.worldofcustomerservice.com. This provides lots of information on customer service on a wider basics than just training. Please let me know if you wish to receive Don's monthly newsletter.
Anne-Marie LoseAnne-Marie has been instrumental on helping Don set up CSTA and is responsible for organising the meetings and maintaining the membership records and the website.
Originally from Denmark, Anne-Marie previously worked for Derek Williams of WOW! Award fame and did most of the admin connected to running the Society of Consumer Affairs Professionals in Europe, so she has good experience in helping customer service professionals.
A busy mum, with two young children, Anne-Marie really enjoys attending the CSTA sessions and meeting all the members.
